SeeWhy Learning Support Centre

Your SeeWhy Learning Support Team is available to answer your questions about our various course study tool online offerings, assist you in placing your orders if you encounter difficulties or do not understand the process, help you resolve a challenge that you might have viewing the online study tools, replace a missing payment receipt or login information after placing your order, and much more. 

* Before contacting our Support Team, you may want to look through the Question and Answer list below for questions commonly asked of our Support Team.  You may find a quick answer to your question(s) as we have covered, extensively and in detail, about 80% of what we are contacted for support on.

Using one of our online web inquiry forms or by email is the fastest way to get a reply, under normal conditions, as we have thousands of students at any one time and getting through on the telephone may result in voicemail due to the volume of calls being received by both students and website visitors. We do like to talk to you, but be patient if you call - we do return any voicemail we receive :)

Commonly Asked Support Questions

Submit a Support Request

 

Viewing Content from SeeWhy Learning Online
Flash Player 6.0.79 or later www.adobe.com/go/getflash
Flash Player 7 or later recommended, and one of the following browsers (the stated version or later):
  • Windows: Internet Explorer 6, Firefox 1, Google Chrome, Safari 3, Opera 9.5, Netscape 7, AOL 8, CompuServe 7
  • Macintosh: Safari 3 and later, Firefox 1.x and later, Google Chrome
  • Linux: Firefox 1, Opera 9.5, Konqueror 3.3.1

For iPad® users download the iSwifter app from the app store, login to iSwifter, and then login to your SeeWhy student page account using the iSwifter 'browse websites' feature.

 
I have not received my login email.
Your student centre login email is generated automatically when you place your order. If you have received your payment confirmation email, but not the login email, then please check your Spam or Junk Mail folder in your email account as our login emails sometimes end up there - we don't know why. If using Hotmail then it is probably in the Junk Mail. Still can't find it? Use the form to the right of this page and request a copy of your login information.
 
I can login into my student page, but I cannot view the Online Study Guide as it is telling me it is the wrong username/password.
After you click on the Online Study Guide link in your study centre you are presented with a popup blue window with a big CLICK HERE wording and 2 pictures of study guides.  BELOW the CLICK HERE wording you will be shown a new username and password in RED.  You must use that new username and password to access the online study guide.
 
Can I print the online study guide, flash cards and practice exams?
No - simple answer.  The technology we use to present these to you in is Flash (same as used to show you movies online).  You cannot print a movie, so you cannot print our online study tools content, as they are interactive.
 
Can you send me a printed copy of the Flash Cards and Practice Exams?
Again, no. Our very successful learning process, that we stand behind with our money back guarantee, is based on the interactivity of the learning experience of our online study tools.
 
Do you have a PDF or download copy of the Study Guide?
For a variety of reasons, including security and piracy, this is not possible. So, no, we do not.  If you want a printed version of our study guide it must be ordered as an optional order add-on when ordering either the Online Study Guide or the full Success Package that also contains the online study guide (you can also order it in your student center after ordering your online study tools). The cost is low - actually less than our cost to produce and ship.
 
I purchased your study material but cannot view it online.
First possible reason may be that you need to install or update your free Adobe Flash Player.  You can do this at http://get.adobe.com/flashplayer/

If you are trying to view your online SeeWhy study material at your workplace and cannot see it (error message), your IT department may be blocking Flash content on websites. If you cannot view online video, such as YouTube, or play online games, then this is most likely the reason. You will need to study at home or use a laptop that is not connected to the Internet using your workplace access.

 
What about using iPad®, iPod®, or iPhone®?  Can I use your study tools?
Trying to use an iPad®, iPod®, or iPhone®, and not able to view our interactive Flash Cards and Practice Exams? You can blame Apple® for that as they do not allow Flash to be used on their "i" devices - a controversial decision on their part, but nothing we can do about it. You could try the iSwifter® app (see this link), but we do not support or offer assistance with it.  We have had students report that they have successfully used it to view our study tools.

Our Key Concept audios and the Exam Day Preparation video presentation are already iPad®, iPod®, or iPhone® ready - enjoy!

 
I can't access my student account anymore, what happened?
All SeeWhy Learning study tools are sold to you on a subscription basis. Depending on what you had purchased, your subscription may run from 2 months to 6 months. All our order pages clearly state the subscription time period. Please contact us for special discounted renewal rates or extensions based on your personal circumstance (conditions apply).
 
Are you a Canadian company in Canada?
Yes, completely!  We are Canadian owned and based in Mississauga, Ontario. We are not a foreign company selling Canadian courses. All our highly professional trainers, course writers, and support, are located here in Canada. SeeWhy Financial Learning Inc is an independent full-time business, not related to, or a division of, any other company. Our only business is providing exam preparation study tools for the Canadian financial services and Ontario real estate.
 
Are you for real? What's the catch?
While that may sound like a funny question to ask, we are asked this quite often. Many do not believe that we actually offer a money back guarantee if they do not pass their regulatory exam - and with such basic conditions. While we do refund payments, it is a rare occurrence because the vast majority of our students pass their exams. We have a knack for making licensing courses easy to understand. Like any business, we do not want to return money paid for our study tools and you, as a student, don't want to have to request it - you want to pass your exam, and so do we.  For that reason we make sure that you do! We provide you with the best study tools in the industry, you study using them  - you pass, and together we win! Can't get any simpler than that.
 
How long will it take me to study for the exam?
"How long" is a question that we cannot definitively answer. This all depends on your circumstances. Are you working full time and studying part-time? Are you single (not married and live alone) and can dedicate time on a set schedule? Married with young children at home and only have certain hours or days you can study? Is English your primary language? If not, what is your level of comprehension using the English language? Is your course study a workplace requirement and can you use time at work to study? Have you already set a date to write your exam?

As you can see from above, there are too many variables to give you a definite time period that you can complete your studies.  Everyone also learns at their own pace. Are you strong in math skills?  Most courses require learning math formulas.

Our online study tools stated subscription periods are overly generous in time that you can access to study.  More than you should ever need.

Can you complete your studies in 2 weeks, 4 weeks, 6 weeks, 8 weeks, or more? We have had many students, if not most, complete their studies within a 4-6 week time period. This all depends on you, your time available, your learning pace, and your dedication to your studies.  The longer you take, the harder it becomes to remember what you learned at the start.

 
I have your study tools but still can't understand a certain concept, can you help me?
We want to be a part of your success.  If you come across a concept that you simply cannot grasp, you have email access to our trainers to help explain that topic item or concept that is bothering you.  We know that our study tools are very comprehensive but occasionally, due to whatever reason, a student is simply stopped in their studies and needs that boost to understand something.  We want to make sure you understand what part of your study that is troublesome to you.  We provide you with the contact information you need to get the answer.
 
Can I just use your study tools and not purchase the Course provider's study material?
No. Please note that the purchase of SeeWhy Financial Learning's exam preparation materials does not constitute enrolment in the actual licensing course(s). Instead, our materials are designed to assist you in understanding the content of such courses. If you have not already done so, you must register with the applicable course provider in order to obtain their course materials and write the actual exam.
 
Can I use just your study material and put aside the textbook from the course provider?
To answer this question we must first ask you, "How successful do you want to be?".  By 'successful', we mean both in the highest exam score possible and the success in either advancement within your present job or in seeking employment in your chosen career path. Success means being "the best you can be". We recommend that you take the time, if at all possible, to study properly and invest in your future. Employers want winners and those that drive to succeed. SeeWhy Learning study tools will make sure that you pass your exam.  Taking the time to also review and focus on key elements in the course provider's textbook will help you achieve an even higher score on your licensing exam(s). Invest in your future!

"Success is the maximum utilization of the ability that you have."  Zig Ziglar
"Always do your best. What you plant now, you will harvest later."
Og Mandino

 
I'm looking for a new career, what licensing course should I take to so I can find a new or better job? Where do I find these jobs?
The Canadian financial services and real estate industries are amoung the strongest in the world, and recognized as such. Employment advancement and opportunities are plentiful.  We are not an employment advisor or consultancy, but you could search online for what is presently being sought after for employees/agents. Below are some excellent online resources:

Mutual Funds    CSC® Canadian Securities    LLQP® Life Insurance    WME® Wealth Management    OREA® Ontario Real Estate  

CPH® Conduct and Practices Handbook   PFP® Personal Financial Planner    CFP® Certified Financial Planner

IFIC® (Mutual Funds) Job Postings board      IFSE® Careerlink Postings

 

SeeWhy Financial Learning Inc Copyright Notice

Please note that the purchase of SeeWhy Financial Learning's exam preparation materials does not constitute enrolment in the actual licensing course(s). Instead, our materials are designed to assist you in understanding the content of such courses. If you have not already done so, you must register with the applicable course provider in order to obtain their course materials and write the actual exam. For the actual course provider’s website click here.

The trade-marks CSI®, CSC®, CPH®, IFC®, WME®, PFSA®, FP1®, FP2®, AFP®, PFP®, Canadian Securities Course®, Conduct and Practices Handbook Course®, Investment Fund in Canada®, Wealth Management Essentials®, Personal Financial Services Advice Reading®, Financial Planning 1®, Financial Planning 2®, Applied Financial Planning®, and Personal Financial Planner® are owned by CSI Global Education Inc. CSI Global Education Inc does not sponsor, license or necessarily recommend these notes and study material for any of its courses. SeeWhy Financial Learning is an independent supplier of educational services. Exam preparation materials are not sponsored by any other industry organization.

CSC® Exam Preparation and CSC® Study Notes   |   IFIC® IFC® Exam Preparation and IFIC® IFC® Study Notes
LLQP® Exam Preparation and LLQP® Study Notes   |   WME® Exam Preparation and WME® Study Notes
PFP
®
Personal Financial Planner Designation Online Study Notes and Study Tools  |  OREA Real Estate License Course Online Study Notes and Preparation

SeeWhy Financial Learning  LLQP Exam Preparation and Study Notes

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